Sales Support

A: Position Summary:

The successful incumbent will assist the Business Development Manager(s) with their administration.

B: Responsibilities:

1) Efficient and accurate sales administration:

• Ensure that quotes are sent out with the most current prices by obtaining prices from suppliers and updating the internal system.
• Record accurate client details, products and requirements applicable in quotes and proposals.
• Submit completed quotes and proposals for internal authorisation.
• Prepare the relevant contract depending on the option selected and ensure it adheres to the deadlines set.
• Follow up on quotes and/or proposals sent to clients.
• Ensure that the relevant financial documentation is sent to the client and received back fully completed. Provide feedback to the client on the status of their account to the client.
• Ensure that invoices have been sent to the client and that the proof of payment has been received.
• Ensure that all pricing is valid at the time of acceptance of the quote by the client.
• Report any significant pricing discrepancies and ensure the relevant documentation is revised and authorised.
• Upon the client’s acceptance of the quote, collate all the relevant documents and create the project file. Thereafter submit it to the relevant department.
• Set up appointments with new clients and ensure that Business Development Manager(s) have confirmed the appointment.

2) Efficient and accurate tender and vendor applications:

• Review all tender requirements.
• Request the relevant internal documentation ensuring that all deadlines are adhered to.
• Ensure that all current pricing is requested from the relevant suppliers and complete a quote.
• Gather, evaluate the validity of and compile all the required tender documentation.
• Ensure that the tender documents are authorised by the relevant person.
• Ensure that a copy of all documents and requirements is retained prior to submission.
• Arrange for submission with the relevant Business Development Manager(s).

3) Development of excellent customer relations:

• Ensure that all correspondence with the client is accurate and concise.
• Ensure that all feedback to clients is timeous.
• Adhere to timelines given to clients and manage their expectations appropriately.

4) Ensure that all knowledge and industry requirements are met:

• Attend all training provided.
• Stay abreast of all competitor practices and industry related products.
• Ensure that all tender submissions are competitive with our competitors whilst ensuring that they are profitable.

C: Education and Experience:

• Matric
• Valid driver’s licence and own car
• Microsoft Office
• Syspro system experience
• Tele-Sales Experience
• Relevant sales courses or qualification will be an advantage
• Audio Visual qualification/s and/or experience will be advantageous

D: Key Competencies:

• Assertive, focused and disciplined
• Well-spoken with excellent communication skills (verbal and written) with excellent listening skills
• Willingness to assimilate technical information
• Planning, organizing and monitoring
• Analysis and attention to detail
• Problem solving and multi-tasking abilities
• Target and results driven with a sense of urgency to get things done
• Desire to improve the status quo
• Strong customer service orientation
• Professional and efficient
• Ability to manage stress
• Ability to work alone or in a team environment

Bilingual will be advantageous