Sales Support

Location Brackenfell, Cape Town
Reports to Senior Sales Support

A: Position Summary:

The successful incumbent will assist the Business Development Manager(s) with their administration.

 

B: Responsibilities:

1) Efficient and accurate sales administration:

  • Ensure that quotes are sent out with the most current prices by obtaining prices from suppliers and updating the internal system.
  • Record accurate client details, products and requirements applicable in quotes and proposals.
  • Submit completed quotes and proposals for internal authorisation.
  • Prepare the relevant contract depending on the option selected and ensure it adheres to the deadlines set.
  • Follow up on quotes and/or proposals sent to clients.
  • Ensure that the relevant financial documentation is sent to the client and received back fully completed. Provide feedback to the client on the status of their account to the client.
  • Ensure that invoices have been sent to the client and that the proof of payment has been received.
  • Ensure that all pricing is valid at the time of acceptance of the quote by the client.
  • Report any significant pricing discrepancies and ensure the relevant documentation is revised and authorised.
  • Upon the client’s acceptance of the quote, collate all the relevant documents and create the project file. Thereafter submit it to the relevant department.
  • Set up appointments with new clients and ensure that Business Development Manager(s) have confirmed the appointment.

 

2) Efficient and accurate tender and vendor applications:

  • Review all tender requirements.
  • Request the relevant internal documentation ensuring that all deadlines are adhered to.
  • Ensure that all current pricing is requested from the relevant suppliers and complete a quote.
  • Gather, evaluate the validity of and compile all the required tender documentation.
  • Ensure that the tender documents are authorised by the relevant person.
  • Ensure that a copy of all documents and requirements is retained prior to submission.
  • Arrange for submission with the relevant Business Development Manager(s).

 

3) Development of excellent customer relations:

  • Ensure that all correspondence with the client is accurate and concise.
  • Ensure that all feedback to clients is timeous.
  • Adhere to timelines given to clients and manage their expectations appropriately.

 

4) Ensure that all knowledge and industry requirements are met:

  • Attend all training provided.
  • Stay abreast of all competitor practices and industry related products.
  • Ensure that all tender submissions are competitive with our competitors whilst ensuring that they are profitable.

 

C: Education and Experience:

  • Matric
  • Valid driver’s licence and own car
  • Microsoft Office
  • Syspro system experience
  • Tele-Sales Experience
  • Relevant sales courses or qualification will be an advantage
  • Audio Visual qualification/s and/or experience will be advantageous

 

D: Key Competencies:

  • Assertive, focused and disciplined
  • Well-spoken with excellent communication skills (verbal and written) with excellent listening skills
  • Willingness to assimilate technical information
  • Planning, organizing and monitoring
  • Analysis and attention to detail
  • Problem solving and multi-tasking abilities
  • Target and results driven with a sense of urgency to get things done
  • Desire to improve the status quo
  • Strong customer service orientation
  • Professional and efficient
  • Ability to manage stress
  • Ability to work alone or in a team environment

Bilingual will be advantageous

Interested in this Position?

Let us know how to get back to you.